🔥 Free worldwide shipping on any order 🔥

FAQ

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, usually 10 business days.

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  •  Check your shipping confirmation email for any mistakes in the delivery address.

  •  Ask your local post office if they have your package.

  •  Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise — I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@graafantwerp.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

 

Orders

How are your products made?

We work with a reliable, high-quality supplier. They have locations worldwide, so depending on where you are, your orders are shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@graafantwerp.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@graafantwerp.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

 

Returns & refund

What’s your return policy?

Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. If there is anything wrong with your order, please contact us at info@graafantwerp.com with photos of wrong/damaged items and we’ll sort that out for you.

 

I want to return something. What should I do?

Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@the-essentials.amsterdam to arrange your return.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

 

Can I cancel or change my order?

In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

 

I have placed an order during the sale. Can I return my order?

All orders placed during sale or discount are final and are therefore not possible to be returned.

Easy Returns

Satisfaction Guarantee

Free Shipping

+ Tracking

Eclusive online

Limited Drops

Customer Support

Available 24/7